Shipping
Standard orders are processed within 1-3 working days and delivery time is dependent on delivery address. Custom orders are processed within the time frame allocated via direct correspondence with us.
Standard Delivery times:
Ireland: 1 working day
International: 3-7 working days
Shipping Terms
All physical products of Nourishing Life are shipped under the Incoterm DAP (Delivered At Place). This means that we the seller are responsible for ensuring the delivery of your order to the designated address, excluding any costs of import duty, tax and customs clearance.
If you live outside of the EU, we suggest that you calculate for any extra costs of import duty, tax and customs clearance by consulting your local revenue's website. To assist this process we can provide you with the tariff codes for our products:
Product Type and Tariff Code:
External Herbal Medicine - 3301 90 30 00
Functional Food Blend (mixture) - 0712 90 90 90
Functional Food Blend (only mushrooms) - 0712 39 00 39
All effort is made by the Nourishing Life team to ensure efficient processing of our goods through customs. However we can not take responsibility for delay of delivery due to customs procedures.
Returns
30 Day Money Back Guarantee & Refund Policy
At Nourishing Life, we want to ensure that you are 100% happy with your purchase.
Our refund and returns policy lasts 30 days. If you are in anyway dissatisfied with a product, you may return it and receive a full refund for the cost of goods, excluding the cost of shipping and any extra costs incurred (such as import duty, tax and customs clearance).
To be eligible for a refund, your item must be returned in its original packaging with receipt or proof of purchase. The cost of return shipping must be covered by you the customer.
In the case that you receive and item that is defective or damaged, send us an email on arrival of the defective item, describing the situation and attaching a photograph of the issue. We will replace the item with the same product wherever possible and where this is not possible will issue you with a refund. All extra shipping costs will be covered by us the seller.
The following goods are exempt from being returned but a refund still assured within the 30 days limit.
These non-returnable but refundable items are:
- Downloadable products such as digital gift cards, ebooks and e-courses.
Sale items:
Items bought as sale items will be refunded at the the sale price.
Shipping returns
To return your product, please mail it to:
Francesca Baines
Nourishing Life
Yellowstone
Ardmanagh
Co. Cork
Ireland
P81Y437
If you are returning expensive items, please consider using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the item.
Requesting a Refund
To request a refund:
- Go to products.nourishinglife.ie > Account > Orders
- Select the order number of the product you want to refund.
- Select the ellipsis icon (three dots) next to the order total column. This opens a prompt to Request a Refund.
Note: If you do not see the ellipsis icon, it means the 30-day period has passed. - Click the link to Request a refund. A Refund Request Form displays.
Select a refund reason from the drop-down menu and add details about your reason for the refund request. - Select Request Refund.
- An automated response confirming receipt is sent to the email address associated with your account. Once we’ve had a chance to review the request, we will be in touch about the refund process.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nourishinglife.ie
Exchanges
- When an exchange is requested for a received item that is neither defective nor damaged, we kindly request the buyer to return the product unopened and in its original packaging. You the buyer will be responsible for paying for the shipping costs incurred for returning the item and for the delivery of a replacement. Shipping costs are non-refundable. If you are returning expensive items, please consider using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the item. Once the returned item is received and inspected, a replacement will be sent out. We will replace the item with the same product wherever possible and where this is not possible will issue you with a refund.
- We will replace any items that arrive to you defective or damaged. If you wish to make an exchange for the same item, send us an email on arrival of the defective item, describing the situation and attaching a photograph of the issue. We will replace the item with the same product wherever possible and where this is not possible will issue you with a refund. All extra shipping costs will be covered by us the seller.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift voucher will be sent to you via email.